It’s time Black women start boycotting PAK’s Cosmetics

 


PAK’s on Chatsworth Road, E5

I’m going to blog more about this in the next few days or submit it to Hackney Hive .

Just been speaking with a friend in Crouch End who use to go into the Finsbury Park branch, and like me has stopped shopping there.

I frequented the shop on Chatsworth Road and have been into the one in Kilburn and had a horrendous experience at the one that was on Lea Bridge Road, Leyton some years ago…. it’s closed now.

Their cosmetics are cheap crap and would I never dream of buying or using any of their stuff on my skin, but they are good for black hair products, that you can’t get at supermarkets, pharmacies or department stores.

The way they treat Black women is well documented over the world wide web on black forums and blogs….lots of complaints, but no one does anything and they go on making their millions.

They don’t hire women to work on the shop floor, but instead have Asian men who can barely speak English, let alone advise women on any of the products. And that’s not all, they have the nerve to follow you around the store as if you are going to steal.

And they way they leer at you, as if they have never seen a pair of breast, is enough to make me take a shower as soon as I get home.

Feel free to email me about your negative expereinces at PAK’s at: hackneysduchess[at]gmail dot com (using the correct format) or post a comment below.

46 Responses to It’s time Black women start boycotting PAK’s Cosmetics

  1. g 02/12/2010 at 7:11 pm

    I'm all too familiar with these people and their ways and I'd like to hear more. I too will never shop there again nor will most of my friends.

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  2. Allanah-Joy 16/02/2011 at 9:04 pm

    I totally agree with the lack of customer care and service operated by this company. If we agree to boycott them (flash mob in reverse)then they might just learn that the customer always comes first regardless of race.

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  3. Duchess of Hackney 17/02/2011 at 7:42 pm

    I haven't revisited this post, but I promise I will soon. Maybe because I stopped going there it hasn't been foremost on my mind, however I did speak to the director of the company (at least he claimed he was) who was very rude and dismissive.It's gone on for far too long.

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  4. Albi 29/09/2011 at 12:37 pm

    I am sooo glad someone has spoken up about this, I hate the place but feel forced to go in because of the lack of options, every time I go in there I leave angry. they are very rude and they know nothing about the product they sell. on one particular visit as soon as I stepped in the shop one of the staff asked me if I was looking for bleaching product and tried to direct me to the aisle. when they are actually nice it’s OTT and you know it’s not genuine. The worst thing is that they stop black owned shops from opening up and those who have tried do not succeed because of the competition. I cant imagine any other racial group tolerating so much crap and not fighting back!!!!

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  5. Caz 09/07/2012 at 11:30 pm

    They follow everyone around btw, not just black women. I’m a white girl, and so’s my girlfriend and whether we’re together or separate in there, we’ve both commented on being stalked around the aisles by those blokes. I do feel uncomfortable with it but I figure, the place probably gets shoplifted from a lot otherwise. And they have a really good selection of stuff so I guess I’ll keep going there.

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    • Duchess of Hackney 10/07/2012 at 11:09 pm

      I’m sure shoplifting is a problem for them like everyone else but I have watched those men at work and it’s not nice. I have only ever seen black people in Paks.

      I don’t like the fact that they don’t hire women either, I mean what does an Asian man who barely speaks English know about my type of hair? I spoke to someone who said he was the ‘director’ at their head office, was very rude to me.

      And then there is the ogling. They practically undress you with their eyes….too creepy for me.

      What do you buy there?

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      • lottesometimes 20/11/2012 at 10:40 pm

        I used to accompany a friend of mine (white as well) who shops there for certain hair dye she can’t find elsewhere.

        It’s disusting how they stare, and I too want to shower afterwards.

        if it’s only a couple of things you go there for you can’t find elsewhere, maybe ask an independent shopkeeper to stock them? I’m sure they’re happy about any new business they can attract.

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        • Duchess of Hackney 22/11/2012 at 5:38 pm

          I stopped shopping there years ago. I get my hair products elsewhere or on line and lotions , potions and make up from.. Body shop, MAC, Fashion Fair and Clarin counters.

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    • Lisa 08/10/2016 at 12:37 pm

      I am a white hairdresser so been going there for over 15 years , I am married to black man with mixed race children ,. I think they treat black women really badly in there . U would never think they can get away with it , but the they have the hair ( from the Indian temple ) . It’s sad that these Muslim men treat women with out any customer care , I wonder if it is a combination of therer beliefs ( that there better than women and black women ) that allow them to get away with this . I don’t get it from them , but I have been around racists before and have seen it in the shop often it’s sad ,,,

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  6. Caz 08/08/2012 at 10:22 pm

    I buy all kinds of toiletries there, they have loads of stuff that’s not black or asian specific. Head n Shoulders for my dandruff, bath stuff, toothpaste, hair dye…

    I dunno, as for ogling, I really just try to tune that out, I mean it happens everywhere, not that that excuses it, it’s gross wherever and whenever it happens.

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  7. plaintain1 22/08/2012 at 11:07 pm

    I’ve not had bad experiences at Pak’s as I’ve not shopped there, and surely that’s the point – do we have to patronise these shops? But when I want genuine shea/cocoa butter to take away the arthritis from my knee then I go to a shop in West Green Road which is owned and run by Ghanaian women. Sorry I don’t know the name of the shop but as you get out of Seven Sisters station (Tottenham High Road exit) then bear left into West Green Road, the shop is on the right hand side, about two shops before the Jamaican bakery. A homely shop,with lots of conversations about the products they sell, Ghana and whether the movie Good Hair has any value.

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  8. plaintain1 22/08/2012 at 11:12 pm

    Oh and one other thing – if we really hate these shops, surely it is about time we set one up for ourselves! It’s insulting that, as you say, the ‘assistant’ can’t speak a word of English, they don’t know the products and what they can do and of course, they follow you around – whether it is to ogle or to see if you steal.

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  9. Kitty 18/11/2012 at 8:44 am

    I used to shop from them online but boycotted them after one particular experience. I purchased a wig from them only to receive a call saying they were sold out of what I wanted but could send me one tat looked almost identical and they would lower the price so I wouldn’t pay extra. After the shop reassured me the wig was almost exactly as the one I wanted, I finally said he could send it. To make a long story short, not only did the wig look nothing like the one I had ordered, but it began to go bald in the top and left my clothes black because it had been dyed (I found grey hair mixed in the wig). After getting tricked like that, I will never give them my business again.

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    • Duchess of Hackney 19/11/2012 at 10:38 pm

      I’m not surprised. These people don’t employ women in their stores and you usually have to deal with Asian men, some who speak very little English and have no knowledge of black hair and skin.

      Anyway they don’t carry a decent cosmetic line and I have only bought shampoo, conditioners and hair moisturizers from them, but stopped 4 years ago.

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  10. Yvonne 16/07/2013 at 7:02 pm

    I have just had possibly the worst experience of pakcosmetics.com and I will never buy anything from them, including their shops again! If you are ever put through to an idiot named Frank, just hang up! He has no customer service skills at all, total waste of space! I’m so angry!!!

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  11. Yvonne 16/07/2013 at 7:19 pm

    I would advise anyone not to shop at pakcosmetics.com! I’ve just experienced the worst customer service ever!! If you get put through to an unhelpful person named Frank (if that’s his correct name) jus hang up for he is an utter waste of space! Boycott their shops and website!! I’m soooo bloomin’ angry right now.. can’t talk, can’t talk!

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  12. Duchess of Hackney 16/07/2013 at 7:46 pm

    Hey, What exactly happened? I stay clear of that store and totally dismayed how many Black women patronize it.

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  13. Paul 05/09/2013 at 1:08 pm

    If all of these complaints why not send them an official letter of complaint to their main head office documenting the complaints and suggestions for more women staff?

    Paul

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  14. Duchess of Hackney 11/09/2013 at 11:03 am

    Been there done that. I spoke to someone who claims he was the Director, but he had same attitude as staff.

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  15. TheSortingHouse 31/01/2014 at 6:33 am

    WOW this has been going on since 2010, and in 2014 – not much seems to have changed. I love this article thank you, exactly what I was looking for. I recently moved to London and was looking for somewhere that stocks cheap bottles of acetone. PAKS do them, and more. I have to say I agree with all points made above, I went to the PAKS in Wood Green and they were rude, taking up valuable aisle space with their standing/ogling/hawking, and I can’t help feeling that some of the products are skanky, old stock which has been sat stewing in god knows what kinds of warehouse conditions in all the cheapest corners of the world and then sold not-so-cheaply there. AT FIRST glance, PAKS appears to be a well stocked emporium of (not just) afro-caribbean hair and beauty products. However, I agree with a movement, black, white or other to boycott this chain. Out of date cosmetics should be banned, for our safety, beauty and bank balance – they should have to print the date it was packaged, not just the amount of time it’s good for once opened. We should be favouring shops which are run by women for women,regardless of race, why do we accept anything less when it comes to our beauty?

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  16. Ronke 06/05/2014 at 4:02 pm

    I will never shop at PAK again after the service I received there on Sunday.

    The male staff are useless – they can’t offer any advice on the hair they sell because they can’t speak English well enough and/or they don’t care what you are buying.

    The only time they engage with you is to make sure you’re not stealing anything and to eye you up and down. It’s an insulting way to be treated, especially if you’re going to spend a lot of money on products.

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  17. Selfie 02/06/2014 at 5:57 pm

    Where else is there other than online that we can shop for afro hair products?
    I’m sure we can encourage our friends and family’s to shop in black owned companies instead. We just need to know where to find them.

    Word of mouth is extremely powerful!

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  18. sadsthil 21/11/2014 at 1:38 am

    The shop Plaintain1 mentioned is Afro Hair and Beauty on West Grove Road. I went down there and it was a delight! Run by a lovely lady who has started to go natural last year too and shared lots of hair tips and stories. Thats the only black owned and run shop I know, wish we had more!

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    • Duchess of Hackney 06/12/2014 at 7:35 am

      Hi thanks for the recommendation, I think you meant West Green Road near Seven Sisters.

      I’ll be checking it out in the next few days. I need some good curly hair products to keep the curls healthy and bouncy :)

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  19. plaintain1 06/12/2014 at 7:54 pm

    While I was in London this year, I went to the shop (36 West Green Road) and bought some Argan Oil and Jojoba oil. Great for the skin. In fact they stock a whole range of organic oils. Have fun!

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    • Duchess of Hackney 06/12/2014 at 10:30 pm

      Thank you, I will.

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    • Duchess of Hackney 09/12/2014 at 12:22 pm

      I called Afro Hair and Beauty but they don’t stock what I want. She wasn’t aware of the products I mentioned. :( Shame, because I’m gonna have to go elsewhere. I wanted Mixed Chicks or Organic Roots for curly hair.

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  20. abi simonsson 12/05/2015 at 12:20 pm

    The worst company and customer service in the whole world . They are so disorganised there is literally no one you can complain to about thier rubbish staff. They have hired a bunch of uneducated Indian men beause if thier cheap labour. I have started growing my hair with natural hair oils and braiding it myself and boy is my hair growing! on my face I make my own vitamin c serum and use that and I am glowing. love yourselves black women and boycott the bunch of racist dogs!

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  21. Tee 25/08/2015 at 11:36 pm

    I had a horrible experience at Paks today, They were really rude and insulting. We need to stop shopping from there and also,We need to make a stand and say no to this treatment we are paying after all.
    Maybe a protest in fronts of the shops with a camera crew will get the management to sit up .

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  22. lea 21/09/2015 at 7:05 pm

    Maybe it’s the relaxer seeping into the brain or the weaves are too tight. Because I don’t know why still black women are not taking responsibility and learning about their own hair. U can’t expect Indian men to learn about our hair when their own women cover theirs. And yes they are a retailer but if you don’t know how to handle your own hair how why would they bother. All hair is different. Paks can be as rude as they like because they know black women have hair/identity issues and no sense of self

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  23. vinnette 24/10/2015 at 7:33 pm

    Paks well what can I say, haven’t been there since I Had an argument over a year ago with an Indian man who made a sexual joke to me , well lets say he wont be dong it again!One year on, I can promise you this is no lie ,I just rang the wood-green branch over an hour ago to ask about some hair his response ” what, yeah,told you come to shop”, my response was
    “I see customer service has not changed in a year” then hung up!Sad thing is I don’t weave my hair often and the colour product I want no other shop has, but I am so stubborn I refuse to go in smelly shops where they look down on black women like we are from another planet and think we want to be white just because we put things in our hair that make it more managable.

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  24. Nadine Doman-Howell 30/11/2015 at 3:35 pm

    I stopped shopping there from 2007 after I had an argument with one of the shop watchers. A customer’s basket accidentally bounced a jar of £2 hair oil off the self and broke it and he demanded she paid for it. I intervened and told him she should not be asked to pay for it and he told me to mind my own business. Suffice it to say I dumped all the expensive shampoos I had in my basket worth over £70 at the till and never shopped in there again!

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  25. Naomi 28/04/2016 at 6:15 am

    Paks is one of the worst shops ever. They are so rude. I live in the northern part of Scotland and the only way I get stuff is shopping online. Just this week I ordered some products from them. The product came in and 1 of the lid to the jar was broken ( it was not broken in transit) & whoever packed it delebrately used a cello tape to tape it round. I was so disgusted by this act so I wrote to them followed by a phone call. This was their reply:

    Hi,

    Thanks for the email and your query. Please accept my sincere apologies for
    the inconvenience caused. It is just to confirm that we never deliberately
    packed the damaged product to our customers as if we send the damaged
    product, it is quite clear that they would get more damaged/leaked during
    the transit. It is very humbly to explain that we are in this business since
    the last 25 years and if a reputable company do the kind of things, they
    cannot survive for long in the market. Basically what happened is, the
    packing team put a tape around the lids if they find some products prone to
    leakage/damaged during the transit and the same happened while sending your
    product. We are extremely sorry for it if it was contrary to expectations
    but you can still use the product as the product inside is absolutely fine.
    If you are still not happy, you can return the product for
    replacement/refund.

    Regards,
    Customer Service,

    Pak Cosmetics

    CAN SOMEBODY PLEASE RECOMMEND AN ONLINE BEAUTY STORE WHERE I CAN SHOP FOR HAIR AND BEAUTY PRODUCT????

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    • Eliza 12/06/2016 at 4:53 pm

      You can try AliExpress. My sister an some friends say their products are good quality and value.

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  26. Netty68 19/06/2016 at 1:34 pm

    Sat here with big hair and rarely use chemical , contemplating buying a relaxer but these comments are making my afro cry tears for the weird wonderful blackwoman hair day treat my afro with respect paks as it pays your rent x

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  27. Tess 16/07/2016 at 11:55 am

    Hi,
    Pak Customer Service apologizing! Are you for real? DO THEY EVEN HAVE A CUSTOMER SERVICE? I went there two days ago and they were HORRIBLE. I went to their branch near Finsbury Park where I was a customer since 2010 and let me tell you it was the last time. I wanted to buy several wigs and there weren’t any available colours. So I stayed there probably 15 minutes trying to figure out which other ones to chooses and the seller literally asked me to come back in two weeks in a very rude way although I was getting ready to buy some of their wigs that same day. Not to mention about the lurking and the perv looks you get in the shop, which almost make you feel either naked or a prostitute. I wasn’t even dressed in an inappropriate way, it’s just the way these people look and think about black women. Well, after all, they need our money to survive. And we go there just to get Afro-Caribbean products. If they do not stay PROFESSIONAL and provide proper customer service to the basis of their customers, which happen to be BLACK WOMEN let’s boycott Pak Cosmetics and move on. Girls, they are not the only ones in London, and yesterday I went Brixton. In front of the Market there are several Afro-Caribbean shops and I was treated like royalty in any of them! First day at KACE VIP, they have everything including Banana Powder and did some special price to me. I felt so good when when I steeped out. And guess what? I am
    definitely going back. They are worth my money. If we BLACK WOMEN didn’t have money power, Pak Cosmetics wouldn’t even sell our product. Girls, again, let’s move on and agree with “Duchess of Hackney” LET’S BOYCOTT PAKS COSMETICS. Worse customer service ever!

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  28. Rheanna Taylor 05/08/2016 at 6:34 am

    I myself have recognised the lack of information and knowledge about the products, so I myself have decided to do something about it. I am in the Dalston area and have previously used Paks Cosmetics to buy my hair to make my wigs! I am now in the process of getting a contract with a vendor in India to make my own Brazilian Hair Line.

    My name is RD Taylor Styles if any one needs customized wigs from a burundi/english supplier here we are!!

    my website will be up soon http://www.rdtaylor-styles.com
    we offer pamper packages to children aswell where we come to their party before it starts and give them the works Hair- Nails – Facials with music mocktails and relaxing vibe.

    Look Out for us if you want to help a half english half african owned buisness :))

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  29. Duchess of Hackney 14/08/2016 at 11:08 am

    Hi Rheanna

    I’m reading this for first time today, hence late response. I own http://www.hackneyhive.co.uk and will be happy to promote you on the site. You can also list your business free.

    I will contact you via your website this week.

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  30. Winnie 21/09/2016 at 9:02 pm

    I had the worst experience in the Finsbury Park branch. The Asian man who served me seemed very uninterested in my custom, and was horrendously rude and very unpleasant. I went there with the intention of buying some remy goddess extensions (which ain’t cheap by any standards) but his abhorrent behaviour put me off and I walked out empty handed, never to return to a PAK store ever again. I support the boycott 100%!!

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  31. Olu 03/12/2016 at 8:41 pm

    Very true I am yet to meet someone that has anything good to say about the customer service in these stores. The men employed on the shop floor are disgustingly leery to say the least, thank God this is England I shudder to think what they would do to black women given half the chance. All for boycotting the store. Hit them where it will hurt the most, their pocket.

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  32. Rach 30/12/2016 at 5:31 pm

    So true. paks comestics staffs in Finsbury park are so rude even the women don’t understand what they sell and no customers service at all. Theye can’t even speak and make no effort as customers representative. They need to go and learn or start employing proper representations. Nonsense

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  33. Beth 22/01/2017 at 3:04 pm

    Online shopping is the way forward. Better value for money and a wider range of products.

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  34. Nii 24/01/2017 at 9:34 pm

    Then do it – and make sure you do!!

    I’m a black guy and from time to time I need some gel or wax, but I would NEVER shop from any Asian owned black hair care or food business – how can they possibly advise me on what I need??

    Boycott all of them.

    Instead, I buy my African/Caribbean food stuffs and hair products from BLACK owned businesses, so I know the money’s going back into the business.

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  35. mmmmmmm 30/01/2017 at 10:18 am

    I would advise all black people and other to STOP shopping at PAC Cosmetics now. They are racist, rude and uneducated. I noted their behaviour years again and have stopped shopping there, except for a wig I can’t get elsewhere. What I do is I just ring them and ask them to reserve it. I then just go in and pick it up and leave. I never buy any other products from them. I had previously complained about their behaviour to one of their managers in Harlesden. He was so defensive and negative I was forced to call him a liar to his face. I then threatened to report them to Trading Standards and Immigration for possibly using illegal workers. Please everyone, take action against this, it’s the only way to obtain change. Also seek out African run cosmetic and food shops instead, at Dalston Market and elsewhere, rather than put up with this rubbish.

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  36. john Smith 30/01/2017 at 10:30 am

    I would advise all black people and other to STOP shopping at PAC Cosmetics now. They are racist, rude and uneducated. I noted their behaviour years again and have stopped shopping there, except for a wig I can’t get elsewhere. What I do is I just ring them and ask them to reserve it. I then just go in and pick it up and leave. I never buy any other products from them. I had previously complained about their behaviour to one of their managers in Harlesden. He was so defensive and negative I was forced to call him a liar to his face. I then threatened to report them to Trading Standards and Immigration for possibly using illegal workers. Please everyone, take action against this, it’s the only way to obtain change. Also seek out African run cosmetic and food shops instead, at Dalston Market and elsewhere, rather than put up with this rubbish

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  37. Mrs T 17/03/2017 at 7:11 am

    Can anyone recommend any black owned African hair care shops (or ones that make an effort and care about delivering high standards) in east London?? I’m sick of Paks – like most I have been forced to use them. Paks won’t change how they treat their majority customers until ALL black women boycott. No incentive right now as they keep making millions from us despite their lack of expertise and customer care! Stop spending your money there because when you do it’s acceptance of how you are treated!
    What would be better is more black owned businesses making their presence known. I have noted the ones mentioned in previous comments (thanks for sharing). We seem to be the only race that hasn’t monopolised our own market… sad really.

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